State Bank of Mysore

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Citizen's Charter on Currency and Government Transactions

1. Objectives of the Citizens’ Charter :
The Citizens’ Charter provides information on various facilities provided by the State Bank of Mysore in the matter of exchange of currency notes and coins and the Government Business conducted by the Bank as the agent of Reserve Bank of India.

 2. Services available at the branches maintaining Currency Chest and Small Coin Depot:
The Currency Chest Branches of our Bank will offer the facility to members of the public to exchange the notes including soiled and mutilated notes and coins including uncurrent or worn out coins. The Bank is committed to provide exchange facility free of cost at it’s counters during business hours.

3. Exchange of notes and coins with the help of coin dispensers :
Members of the general public can also get the notes exchanged into coins using the coin dispenser, which has been installed in the banking hall at our Bangalore branch, Shimoga Branch and Market Branch, Mysore

4. Exchange of soiled and mutilated notes and coins at the Bank’s public counters :

Members of the general public can avail themselves of the following facilities at the counters of the Currency Chest Branches.

  • Exchange of soiled notes : A note which has become limp or which has developed minor cuts due to wear and tear or which his disfigured by oil, colour, ink etc., will be treated as soiled note. To facilitate easy exchange, notes which have been divided vertically through or near the center with numbers intact are also treated as soiled notes. Notes on which political or religious slogans are written are not exchangeable under any circumstances.    
  • Exchange of mutilated notes : A mutilated note is a note of which a portion is missing or a note which is composed of pieces, provided that the note presented is not less than half of the area of the note and that, if the note is composed of a note joined together, each piece is, in the opinion of the ‘Prescribed Officer’ {as defined in the RBI (Note Refund) Rules} identifiable as part of the same note.
  • Exchange of coins including uncurrent coins into notes or coins.

5. General conditions of service :

i) The exchange facility over the Bank’s counters is available during the business hours of the respective Branches and is free of cost.

ii) The mutilated /cut notes are exchanged by the Bank as of grace under Reserve Bank of India (Note Refund) Rules. When the mutilated /cut note is not found payable under the rules, the same is rejected and rejection advice will be issued to the tenderer. The rejected note is retained by the bank and destroyed after Four months. The tenderer can make appeal for reconsideration during the preservation period of four month to the concerned Issue Office of RBI.

iii) Notes / coins which are found to have been forged / counterfeited are impounded and no value thereof is paid. Such notes / coins are retained by the bank after issue of advice to the tenderer.

iv) The security features of the Bank notes issued by RBI are furnished as information to the members of the public in the RBI website

v) The staff and officers of State Bank of Mysore will treat each member of the public with courtesy and consideration. The staff will be helpful and will attend promptly to the customer’s enquires and complaints.

vi) In case any member of the public faces any difficulty in getting the above exchange facilities at any designated branches of the Bank or is asked for any bribe, he may record a complaint in the complaint book / register maintained at the enquiry counter of the branches or being it to the notice of the Controllers of the respective branches

vii) Demand for the notes and coins should be commensurate with the genuine business/personal need of the customer
6. RBI Savings Bonds / Relief Bonds :
Selected Branches of our Bank are authorized to deal in RBI Savings Bonds / Relief Bonds. These branches will render services relating to acceptance of applications, issue of bonds, payment of interest and other related matters. Latest application forms (Revised) are available with these branches.
7. Time Norms For Government Transactions:
Type of Service
Normal Time Required

Delivery of receipted
challans tendered with cash
20 minutes (depending upon volume and cash tendered)

Delivery of receipted challans tendered with cheques
i) Transfers : Same day
ii) Clearing : 4 days subject to clearing discipline

Delivery of receipted challans tendered with cheques of local clearing members
1 day after date of realization of cheques

Delivery of receipted challans tendered with outstation cheques
i) One week (for the four Metros)
ii) 15 days for other places
5. Cash withdrawal by the Govt. Cheques 20 minutes (depending upon volume of withdrawal)

Submission of scrolls to Government departments
Day-to-day basis

Submission of monthly statements to Government departments
First day of the following month

  • The time frame indicates clear working days.

8. Complaints regarding exchange of soiled and mutilated notes and coins and Government transactions at the counters of our Bank.

  1. Our Bank has made arrangement for provision of facility of exchange of soiled notes, exchange of notes to coins and coins to notes to all the branches. The facility of exchange of mutilated / cut notes are available only at Currency Chest Branches. The branches have been advised to display in the notice board regarding availability of mutilated notes exchange facility.
  2. The list of Currency Chest Branches, Branches conducting State Government business and the Branches authorized for handling RBI Savings Bonds <<<<< Click to download PDF file.
  3. In case any such branch refuses to provide the exchange facility, aggrieved members of the public can complain to the General Manager (Operations), State Bank of Mysore, Head Office, K.G.Road, Bangalore- 560 009. In case the grievance is not redressed, the matter may be brought to the notice of the concerned Regional Office of Reserve Bank of India.
  4. In case any member of the public has any suggestion/comment to offer in regard to the Citizen’s Charter, he may write to the following address:
General Manager
(Finance & Services)
State Bank of Mysore
Head Office, Kempegowda Road
Bangalore - 560 009.

Assistant General Manager
State Bank of Mysore
Government Business Department
H.O.: K.G.Road, Bangalore – 560009, INDIA
Phone: 91 80 22353901 to 22353909; extn. 304; 22353466
Fax: 91 80 22259035
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State Bank of Mysore,
H .O.: K.G.Road,
Bangalore - 560254, INDIA.
Phone (EPABX): 91 80 22353901 (30 lines of PRI)
Fax: 91 80 22283684

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